Patient Information
Information for patients before arriving at our Skin Clinic’s.
Disabled access at the Clinic’s
Our Exeter clinic can offer a ground floor room, with disabled access, toilets, and doorways. Please let us know when requesting a consultation with our booking team.
Translation
Unfortunately, we are unable to provide a translator should one be required. However, should you wish for one to attend your appointment please let us know when requesting a consultation with our booking team. The translator is not allowed to be a family member or friend for medico-legal purposes and must be an impartial translator from an official company approved by Gov.UK.
This is to be payable by the patient and for every meeting or communication the translator must be present in person. Please see the following links:
Chaperone
If you require a chaperone, please let us know when requesting a consultation with our booking team.
Patient Feedback Form
You can download our patient feedback form below.
Complaints Procedure
Helen Hunt Aesthetics & Skin Care strive to provide high quality services that are safe and effective, should we not meet this, we are committed to resolving issues or concerns about the service to ensure the patient is satisfied.
We believe that we are able to learn from all complaints and continually improve the quality of the care and service that we deliver.
This policy outlines the commitment to treat all complaints and concerns about the service provided.
Information about the complaint process is available to all patients so that they are able to raise any concerns.
The policy applies to complaints made against services or staff at Helen Hunt Aesthetics & Skin Care and those against independent health practitioners with practice and privileging rights at the location.